[HCN] MD3 crashes

[Peter Machell]

On 04/01/2007, at 8:11 PM, Thinus van Rensburg wrote:

> HCN support was unhelpful even after I e-mailed them the data that  
> the error
> report contained - they stated that it was likely to be a hardware  
> clash -
> unlikely as the rest of our system is working fine.

Hardware clash - the last resort of the overworked help desk jockey.  
In their defense the vast array of possible hardware combinations in  
the Wintel world make the more difficult cases of troubleshooting  
seem sometimes impossible. There is hardware in your computer that  
the developers of Visual Studio have never heard of, let alone tested  
against. Faced with most hardware and decent drivers the OS does a  
really good job of aggregating this and running bug free, most of the  
time. Knowing your systems as I do I find it hard to believe this is  
a hardware problem specific to you, we have the same hardware at many  
sites and I haven't heard of this behaviour from anyone else.

Can you give us the detail of the error?

> I have now given up using the exam module as it is simply too  
> frustrating to
> restart the program several times a day (happens every 5th or 6th  
> patient)

Is the data available in the progress recovery widget?

I think I'll start recording errors that HCN can't fix, at least so  
we can present them with more data when these things happen more than  
once.

cheers,
Peter.