[HCN] pracsoft support centre problem

[Peter Machell]

On 19/05/2009, at 11:23 AM, Thinus van Rensburg wrote:

> Jonathan Benham wrote:
>> Hi wonder if you can assist me???
>>
>> Last year I contacted tech support because I could not extract  
>> patient demographics with email address. Brought in my own tech  
>> support because I thought I was doing something wrong, he confirmed  
>> that email address are not a selectable field. Hcn then confirmed  
>> this was an oversight in the system that would be amended in  
>> 3.9......... still waiting for this to happen. I was advised at the  
>> time that I was the first and only person who has brought this to  
>> their attention???????
>>
>> Contacted them again today to inquire as to the progress of this  
>> and have been told someone will get back to me. I am beginning to  
>> see this will never be fixed. Do you think it ever will be???
>>
>> regards
>> jonathan benham
>> wellmed
> Same limitation applies to mobile numbers


The patients.in format usually uses ASCII V2, which doesn't include  
mobile numbers, e-mail addresses and a number of less important bits  
of data. V3 does, and both MD and BP can read V3. I've just tested  
V3.9.2 and it wrote both mobile and email. What is on the other end  
and do you have the right settings there?

regards,
Peter.

--
Peter Machell
Systems Administrator
mobilecomputing.net.au
(07) 3839 4321