[HCN] pracsoft support centre problem

[Thinus van Rensburg]

Peter Machell wrote:
> On 19/05/2009, at 11:23 AM, Thinus van Rensburg wrote:
>
>> Jonathan Benham wrote:
>>> Hi wonder if you can assist me???
>>>
>>> Last year I contacted tech support because I could not extract 
>>> patient demographics with email address. Brought in my own tech 
>>> support because I thought I was doing something wrong, he confirmed 
>>> that email address are not a selectable field. Hcn then confirmed 
>>> this was an oversight in the system that would be amended in 
>>> 3.9......... still waiting for this to happen. I was advised at the 
>>> time that I was the first and only person who has brought this to 
>>> their attention???????
>>>
>>> Contacted them again today to inquire as to the progress of this and 
>>> have been told someone will get back to me. I am beginning to see 
>>> this will never be fixed. Do you think it ever will be???
>>>
>>> regards
>>> jonathan benham
>>> wellmed
>> Same limitation applies to mobile numbers
>
>
> The patients.in format usually uses ASCII V2, which doesn't include 
> mobile numbers, e-mail addresses and a number of less important bits 
> of data. V3 does, and both MD and BP can read V3. I've just tested 
> V3.9.2 and it wrote both mobile and email. What is on the other end 
> and do you have the right settings there?
>
> regards,
> Peter.
I have not tried (recently) extracting using a third party tool Peter - 
I was referring to using the MD/PS 3 search facility. I suspect Jonathan 
may be doing the same.
T