[HCN] pracsoft support centre problem

[Jonathan Benham]

Thanks for that. I am not sure what you mean I am using hcn maintenance 
import/export function and nothing has changed still the same garbled 
data mismatched names with e-mail. address etc. I will look at appt 
manager sounds interesting. while I am at it do you know of a product 
with a better retail front end focus, like inventory, sales etc for a 
medium sized dispensary say 250 product lines? Pracsoft is a hopeless 
tool for this purpose.

thanks
jonathan

Peter Machell wrote:
> Oh now I see exactly what you mean. Yes this was a real pain because 
> they tacked on a new table to hold e-mail addresses with a link back 
> to the patients table.
>
> So you have to do two lookups and a comparison.
>
> Appointment Manager (.com.au) does this.
>
> regards,
> Peter.
>
>
> On 19/05/2009, at 12:30 PM, Thinus van Rensburg wrote:
>
>> Peter Machell wrote:
>>> On 19/05/2009, at 11:23 AM, Thinus van Rensburg wrote:
>>>
>>>> Jonathan Benham wrote:
>>>>> Hi wonder if you can assist me???
>>>>>
>>>>> Last year I contacted tech support because I could not extract 
>>>>> patient demographics with email address. Brought in my own tech 
>>>>> support because I thought I was doing something wrong, he 
>>>>> confirmed that email address are not a selectable field. Hcn then 
>>>>> confirmed this was an oversight in the system that would be 
>>>>> amended in 3.9......... still waiting for this to happen. I was 
>>>>> advised at the time that I was the first and only person who has 
>>>>> brought this to their attention???????
>>>>>
>>>>> Contacted them again today to inquire as to the progress of this 
>>>>> and have been told someone will get back to me. I am beginning to 
>>>>> see this will never be fixed. Do you think it ever will be???
>>>>>
>>>>> regards
>>>>> jonathan benham
>>>>> wellmed
>>>> Same limitation applies to mobile numbers
>>>
>>>
>>> The patients.in format usually uses ASCII V2, which doesn't include 
>>> mobile numbers, e-mail addresses and a number of less important bits 
>>> of data. V3 does, and both MD and BP can read V3. I've just tested 
>>> V3.9.2 and it wrote both mobile and email. What is on the other end 
>>> and do you have the right settings there?
>>>
>>> regards,
>>> Peter.
>> I have not tried (recently) extracting using a third party tool Peter 
>> - I was referring to using the MD/PS 3 search facility. I suspect 
>> Jonathan may be doing the same.
>> T
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>
> -- 
> Peter Machell
> Systems Administrator
> mobilecomputing.net.au
> (07) 3839 4321
>
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