[HCN] pracsoft support centre problem

[Peter Machell]

On 19/05/2009, at 6:38 PM, Jonathan Benham wrote:

>>>>>> Last year I contacted tech support because I could not extract  
>>>>>> patient demographics with email address. Brought in my own tech  
>>>>>> support because I thought I was doing something wrong, he  
>>>>>> confirmed that email address are not a selectable field. Hcn  
>>>>>> then confirmed this was an oversight in the system that would  
>>>>>> be amended in 3.9......... still waiting for this to happen. I  
>>>>>> was advised at the time that I was the first and only person  
>>>>>> who has brought this to their attention???????



Now that I understand what you want to do I am not surprised by their  
reaction, although telling you that no-one else has asked is a common  
technique and should be taken with a pinch of salt.

I hope they don't move the table and put the e-mail in the place it  
should have been - I did a lot of work getting it figured out!

It's really easy to extract data if you know what you are doing. I can  
offer my services, but not until next week!

regards,
Peter.

--
Peter Machell
Systems Administrator
mobilecomputing.net.au
(07) 3839 4321